What is the Role of the Manager in the Performance Review Process?

Launch 48 Employee Performance Reviews, Performance Management

Many professionals who come to Sprigg often ask not just for our super amazing and very easy-to-use performance management software but also best practices and processes to get the most out of the review process.

Here’s the low-down on the essential stages of the performance appraisal:

The performance evaluation has several components: orientation/onboarding, training and development, feedback and annual appraisal. We often see in companies that managers involved in the performance evaluation process assume responsibility for all of the evaluation’s steps from beginning to end, starting from the employee’s first day on the job until the annual performance appraisal.

That said, we’ve also noticed a big culture shift within SMBs using collaborative tools such as Sprigg which has meant greater opportunity for multi-level and multi-departmental involvement through 360 degree reviews, constant feedback and cross-disciplinary projects.

Performance Reviews: The Major Steps

Performance Management

Managing your employees, helping to develop their skill sets and growing their productivity in a meaningful way is no easy task! Fortunately there are some excellent tools available today to make it all a lot easier. We are, of course, a little biased here at Sprigg and would love to tell you more about how our tools can help with the end-to-end talent management process.

Orientation

It sounds pretty basic but we’ve seen time and again that Managers get the following wrong! Simply put, managers should provide each new employee with a copy of their specific job description.

Ideally, candidates get a copy of their job description during the recruitment and selection process. A manager’s primary role is to provide new employees as well as seasoned employees with the tools necessary to perform their job functions. Identifying key KPIs sets the stage for ongoing performance evaluation and ensures accountability within the workforce.

Managers also are responsible for workforce planning as it relates to performance evaluation – workforce planning matches the right job assignments and tasks with employee skills, qualifications and interests.

Training

We believe that an enormously important part of the performance evaluation process includes employee training and development, which are within the purview of a HR and management role.

Although managers may use the talent of experienced, long-term employees to assist with skills training, the ultimate responsibility for training rests on the shoulders of the department manager. In addition to developing the skills and capabilities of their employees, managers identify employees who have high potential. Such employees are distinguishable from high performing employees. Managers use their own skills and talent to select employees who demonstrate aptitude and promise.
Feedback

Managers are responsible for providing employees with constructive feedback on a regular basis.

Throughout the evaluation period, managers give their employees ongoing support, feedback and counseling on performance issues and, when necessary, disciplinary and corrective action. When employee performance suffers, managers are the first ones to observe the decline. It’s their responsibility to address performance issues and determine whether an employee needs skills training or corrective action to return her to an acceptable performance level.

Appraisal

The culminating stage in the performance review is the actual performance appraisal. Managers complete leadership training that enables them to understand the importance of performance management and evaluation, as well as how to prepare for and conduct an annual performance appraisal. Preparing for an appraisal requires that managers know how to rate employees; their duty is to rate employees according to the company’s expectations and its performance standards. Therefore, a manager’s role includes observation and assessment. It’s up to the manager to conduct an appraisal meeting that employees look forward to and one that encourages employees to achieve their goals year after year.

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